Privacy Policy

1. Introduction

Velvet Hospitality Pty Ltd (ABN 61 703 634 959) (“we”, “us”, “our”) is committed to protecting the privacy of individuals who engage with our business and consulting services. This Privacy Policy outlines how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.

By accessing https://velvethospitality.online or engaging our services, you consent to the practices described in this policy. This policy forms part of our Terms and Conditions.

2. What Personal Information We Collect

Depending on the nature of your engagement with us, we may collect:

• Your name, job title and the organisation you represent;
• Your email address and preferred method of contact;
• Your business address or service location (including suburbs across Melbourne VIC and wider Victoria);
• Details of your enquiries, quote requests and correspondence with us;
• Records of services we have provided to you, including documentation, invoices and payment history;
• Website usage data such as pages visited, referring websites and general device or browser information.

We only collect personal information that is reasonably necessary for our business functions and activities. We do not knowingly collect sensitive information (such as health information or information about racial or ethnic origin) unless it is necessary and you have provided consent.

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you, when you submit a form on this website, send us an email, or communicate with us in person or in writing;
• Through our quote request and contact pages;
• Automatically, through cookies and analytics tools when you browse our website;
• From third parties, where you have referred us to a colleague or where a business partner provides your details with your consent.

4. Purposes for Which We Use Your Information

We use the personal information we collect to:

• Respond to enquiries and prepare quotes for prospective clients;
• Deliver professional business and consulting services under our engagement agreements;
• Manage our client relationships, including invoicing and record keeping;
• Improve our website, services and client experience;
• Comply with our legal, tax and regulatory obligations, including record retention under Australian law;
• Send occasional updates about our services, where you have opted in.

5. Direct Marketing (APP 7)

We will only use your personal information for direct marketing where permitted under APP 7. Every marketing email we send will include a simple unsubscribe mechanism. You may also opt out at any time by emailing ceo@velvethospitality.online. Once we receive your request, we will remove you from our marketing lists within a reasonable timeframe.

6. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We may disclose personal information to:

• Our professional advisers, including accountants and legal counsel, where reasonably required;
• Service providers who assist us with hosting, email delivery and analytics, bound by confidentiality obligations;
• Government agencies, regulators or courts, where disclosure is required or authorised by law.

Some of our service providers may store data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps under APP 8 to ensure the recipient handles that information in a manner consistent with the APPs.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to understand how visitors use our site, remember your preferences and improve performance. You can adjust your browser settings to refuse cookies or alert you when cookies are being set; however, some parts of the website may not function as intended without them.

8. Security of Personal Information (APP 11)

We take reasonable steps to protect personal information we hold from misuse, interference, unauthorised access, modification and disclosure. Measures include restricted access to records, secure storage of digital files and secure disposal or de-identification of information we no longer need.

While we take data security seriously, no method of transmission over the internet is completely secure. You provide information to us at your own risk, and we encourage you to use strong, unique passwords when communicating with us electronically.

9. Access and Correction (APP 12 and APP 13)

You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@velvethospitality.online with sufficient detail to identify the information concerned. We will respond within a reasonable period and may require verification of your identity before releasing any records. We may decline a request in limited circumstances permitted by the Privacy Act, and if so, we will provide written reasons.

10. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, to satisfy our legal and accounting obligations, and to resolve any disputes. Information that is no longer required is securely destroyed or de-identified.

11. Complaints and Dispute Resolution

If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please lodge your concern in writing to ceo@velvethospitality.online. Please include details of the incident so we can investigate. We will acknowledge your complaint promptly and provide a written response, including the outcome of our investigation, within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The current version will always be published on this page with the date of last revision noted above. Continued use of this website after changes are published constitutes acceptance of the revised policy.

13. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Related documents: Terms and Conditions · Home